--- title: "Episode #16 - Crafting Exceptional Customer Experiences: Why Listening to Your Frontline Matters with Global Performance Institute's Gregory Offner" description: Gregory is a renowned workplace experience strategist and award-winning keynote speaker. His work helps organizations engage and retain employees who deliver purposeful, profitable performances each day at work. image: https://pod.allies4me.com/hubfs/Podcast/Episodes/LL%20Gregory%20Offner%20-%20wide.png --- [![Allies4me](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/logo.svg "Allies4me")](https://allies4me.com/) Menu - [Home](https://allies4me.com/) - [Grow](https://allies4me.com/grow/) - [Financial Advisors](https://allies4me.com/grow/financial-advisors/) - [Foundations Courses](https://hub.allies4me.com/courses/course-signup/) - [Podcast](https://allies4me.com/podcast/) - [Have Craig Speak at Your Event](https://hub.allies4me.com/lp/speak/) - [Be a Guest](https://pod.allies4me.com/podcast-guest/) - [Get Started](https://allies4me.com/get-started/) - [Have Craig Speak at Your Event](https://hub.allies4me.com/lp/speak/) - [Community](https://allies4me.com/about/community/) - [Downloads](https://allies4me.com/downloads/) ## Episode #16 - Crafting Exceptional Customer Experiences: Why Listening to Your Frontline Matters with Global Performance Institute's Gregory Offner November 26, 2023 by [Craig Andrews](https://pod.allies4me.com/podcast/author/craig-andrews) Your host, Craig Andrews, talks with the Founder and CEO of Global Performance Institute, Gregory Offner. Gregory is a renowned workplace experience strategist and award-winning keynote speaker. His work helps organizations engage and retain employees who deliver purposeful, profitable performances each day at work. As an award-winning keynote performer, Gregory helps organizations and the people within them shape cultures of highly fulfilled, high-performing people. He discovered his perspectives on navigating change, and his passion for creating experiences that 'rock' could serve, inspire, and delight audiences around the world. Since that breakthrough moment, he has been privileged to share his keynote and The Tip Jar Culture™️ framework with more than 100 organizations, on multiple continents. To learn more about Gregory's work, check out [https://www.gregoryoffner.com/](https://www.gregoryoffner.com/), [https://www.linkedin.com/company/global-performance-institute](https://www.linkedin.com/company/global-performance-institute)/, and [https://www.linkedin.com/in/gregoryoffnerjr/](https://www.linkedin.com/in/gregoryoffnerjr/). Think you'd be a great guest on the show? Apply at [https://podcast.allies4me.com/podcast-guest](https://podcast.allies4me.com/podcast-guest). ## Listen [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/podcast.svg)](https://podcasts.apple.com/us/podcast/leaders-legacies/id1696297530) [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/spotify.svg)](https://open.spotify.com/show/0auloXIhebk9wF5qAQUUdU?si=85faf016e6e54fc4&nd=1) [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/iHeart-Radio.png)](https://www.iheart.com/podcast/269-leaders-legacies-118603498/) [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/google-podcasts.png)](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0vbGVhZGVycy1hbmQtbGVnYWNpZXM) [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/amazon-music.png)](https://music.amazon.com/podcasts/45df905a-5690-4c40-a887-d4a2e742d0d5/leaders-legacies) [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/rss.svg)](https://feeds.captivate.fm/leaders-and-legacies/) --- ## Be a Guest on Leaders & Legacies [![](https://pod.allies4me.com/hubfs/raw_assets/public/Allies4me_May2022/images/podcast/guest-microphone.svg) Apply Here](https://podcast.allies4me.com/podcast-guest) ### Recent Episodes #### Allies Blog --- [View All Blog Posts](https://allies2.wpengine.com/blogroll/) #### Analytics Tips #### allies4me 12400 HWY 71W #350-109 Austin, TX 78738 +1.512.410.4204 [Privacy Policy](https://allies4me.com/privacy-policy/) [Facebook](https://www.facebook.com/allies4me) [Twitter](https://twitter.com/allies4me) [LinkedIn](https://www.linkedin.com/company/3559775/) [YouTube Channel](https://www.youtube.com/channel/UCSIeVA1wQbkil841BBy6J1Q) © Copyright 2009-2026 allies4me · All Rights Reserved © Copyright 2009-2026 allies4me · All Rights Reserved - [Call](tel:+15124104204) - [Navigate](https://maps.google.com/?daddr=30.309940,-97.917470) Menu ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Craig Andrews", "url" : "https://pod.allies4me.com/podcast/author/craig-andrews" }, "dateModified" : "2023-11-26T02:53:15.978Z", "datePublished" : "2023-11-26T02:53:15.000Z", "headline" : "Episode #16 - Crafting Exceptional Customer Experiences: Why Listening to Your Frontline Matters with Global Performance Institute's Gregory Offner", "image" : [ "https://pod.allies4me.com/hubfs/Podcast/Episodes/LL%20Gregory%20Offner%20-%20wide.png" ], "mainEntityOfPage" : { "@id" : "https://pod.allies4me.com/podcast/episode-16-gregory-offner", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://pod.allies4me.com/hubfs/allies4me-jan2016/1000x964-allies-logo.jpg" }, "name" : "allies4me" } } ```