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Greg Giniel, Professional EOS Implementer, joins Craig Andrews to break down the mindset shift every business owner must make: stop being the easy button for your team. In this candid conversation, Greg explains how the EOS framework builds leaders at every level, freeing business owners from the daily grind while increasing performance across the organization.

He shares personal stories, including how his team kept his business thriving while he was sidelined with COVID for a month. The reason? Clear systems, strong core values, and a culture that encourages decision-making and allows room for failure.

Greg and Craig dive into leadership as mentorship—not control. They challenge perfectionism, unpack the cost of micromanagement, and drive home the ROI of empowering your team. If your business relies on you to function, this episode is your wake-up call.

Want to learn more about Greg Giniel's work? Check out his website at https://www.eosworldwide.com/greg-giniel.

Connect with Greg Giniel on LinkedIn at https://www.linkedin.com/in/greg-giniel/.

Key Points with Timestamps

  • 01:00 – What is EOS? Vision, traction, and healthy company culture

  • 02:45 – Why profitable businesses still need EOS

  • 04:00 – Greg’s COVID story: systems kept his business alive

  • 05:30 – Turning your company into a sellable asset

  • 06:15 – Empowering your team to make leadership-level decisions

  • 07:00 – Core values as the decision-making compass

  • 08:30 – Mentoring vs. micromanaging: let your team solve problems

  • 10:00 – Escaping the 70-hour workweek with EOS

  • 12:00 – Creating a culture where mistakes lead to growth

  • 14:15 – Why perfectionism kills initiative

  • 17:00 – Giving people grace to fail—and space to grow

  • 21:00 – The real cost of developing your team vs. hiring experts

  • 23:00 – Greg’s call to action: create the environment, not just the outcome

  • 25:00 – Business systems are like accounting for breakage—plan for mistakes

  • 26:30 – Where to find Greg’s free EOS tools and contact info

Transcript

00;00;05;20 - 00;00;30;20
Craig Andrews
I was in a coma for six weeks while the doctors told my wife I was going to die. When I woke up, she told me the most fantastic story. My team kept running the business without me. Freelancers reached out to my team and said, we will do whatever it takes. As long as Craig's in the hospital. I consider that the greatest accomplishment in my career.

00;00;30;23 - 00;00;51;12
Craig Andrews
My name is Craig Andrews and this is the Leaders and Legacies podcast where we talk to leaders creating an impact beyond themselves. At the end of today's interview, I'll tell you how you can be the next leader featured on this show.

00;00;51;15 - 00;01;23;01
Craig Andrews
Today I want to welcome Greg Giniel. He is a professional EOS implementer. For those that don't know, EOS is entrepreneurial operating system. And that may sound a little bit mysterious, but why? I can say is, if you're in business, the principles of EOS will transform your business. One of its quotes is leadership is providing the clarity to see the goal and the autonomy to reach it.

00;01;23;03 - 00;01;25;03
Craig Andrews
Greg, welcome.

00;01;25;06 - 00;01;27;25
Greg Giniel
Hey, Craig. Thank you for having me.

00;01;27;27 - 00;01;37;16
Craig Andrews
So I. I had never heard of EOS till probably 6 or 7 years ago.

00;01;37;18 - 00;01;38;23
Greg Giniel
Okay.

00;01;38;25 - 00;01;54;22
Craig Andrews
Had no idea what it was. And but but as I've learned, you know, as I started learning about it is like, this is something that makes incredible sense. Yeah. And,

00;01;54;25 - 00;02;00;24
Craig Andrews
what would how would you describe it to people?

00;02;00;26 - 00;02;03;03
Greg Giniel
How would I was for me, it was life changing.

00;02;03;06 - 00;02;07;04
Greg Giniel
Excuse me. EOS is is a,

00;02;07;04 - 00;02;11;11
Greg Giniel
a business operating system that has,

00;02;11;11 - 00;02;16;16
Greg Giniel
time tested, simple but powerful tools that helps the,

00;02;16;16 - 00;02;17;25
Greg Giniel
business owner,

00;02;17;28 - 00;02;21;27
Greg Giniel
achieve three things vision, traction and health.

00;02;22;00 - 00;02;30;00
Greg Giniel
And so vision, from the standpoint of getting the leadership team 100% on the same page and where they want to go and how they want to get there.

00;02;30;00 - 00;02;31;01
Greg Giniel
Craig.

00;02;31;04 - 00;02;38;23
Greg Giniel
While kind of instilling discipline and accountability at the leadership team level and really creating a company culture,

00;02;38;26 - 00;02;41;05
Greg Giniel
that,

00;02;41;07 - 00;02;44;07
Greg Giniel
really is, is a healthy culture that,

00;02;44;10 - 00;02;49;04
Greg Giniel
really oozes out who you are, attracts right people and repels the people that don't belong.

00;02;49;07 - 00;02;55;02
Greg Giniel
But there the, the, the principles of EOS and the tools of EOS are,

00;02;55;02 - 00;02;59;26
Greg Giniel
simple, powerful.

00;02;59;28 - 00;03;03;11
Greg Giniel
But the discipline, you need the discipline in order to really,

00;03;03;11 - 00;03;04;25
Greg Giniel
get the most out of,

00;03;04;28 - 00;03;06;08
Greg Giniel
those tools.

00;03;06;10 - 00;03;19;02
Craig Andrews
Okay. Now, all that makes sense. But let's say I'm running a business. I'm like, hey, I'm running a business for profitable. Why do I care?

00;03;19;04 - 00;03;22;26
Greg Giniel
You know, a lot of times you care because,

00;03;22;29 - 00;03;26;17
Greg Giniel
maybe you're having some frustrations in the business, right?

00;03;26;20 - 00;03;32;03
Greg Giniel
Maybe it's not growing as quickly as you'd like it to. Maybe you have people issues that are,

00;03;32;03 - 00;03;34;02
Greg Giniel
popping up. If you've ever,

00;03;34;06 - 00;03;42;19
Greg Giniel
caught yourself saying. I've told them multiple times, why do they not understand, like, what's going on right?

00;03;42;21 - 00;03;44;07
Greg Giniel
You're just frustrated.

00;03;44;10 - 00;03;48;27
Greg Giniel
Or you're trying different things and those things don't seem to work.

00;03;49;00 - 00;03;52;09
Greg Giniel
That's where EOS really comes in. Is,

00;03;52;11 - 00;03;57;12
Greg Giniel
it helps drive that, that discipline, that accountability.

00;03;57;15 - 00;04;00;17
Greg Giniel
And helps solve people issues.

00;04;00;20 - 00;04;03;13
Greg Giniel
So that at the end of the day,

00;04;03;16 - 00;04;11;09
Greg Giniel
you have a business that, that goes on without you in the future.

00;04;11;12 - 00;04;14;18
Craig Andrews
Okay. And what's that mean? Goes on without you?

00;04;14;21 - 00;04;15;03
Greg Giniel
Well,

00;04;15;06 - 00;04;17;25
Greg Giniel
for instance, I had,

00;04;17;27 - 00;04;27;14
Greg Giniel
in 2021, May. I ended up with Covid. All right. And I was I was sick, I slept 18 hours a day.

00;04;27;17 - 00;04;35;25
Greg Giniel
For a month. I was just borderline going to the hospital. And when I got back,

00;04;35;28 - 00;04;39;16
Greg Giniel
I went to go speak to my integrator, and I said, you know, tell me what's going on, Josh.

00;04;39;16 - 00;04;49;17
Greg Giniel
And he is like, nothing, nothing at all. And I said, Josh, I've been gone for a month, man. There's has to be things going on. And he goes, I don't know what to tell you and nothing's going on. I said, Josh, come on. He goes,

00;04;49;19 - 00;04;55;10
Greg Giniel
what do you want me to tell you? We we made money. We put money in the bank and we paid our people.

00;04;55;13 - 00;05;03;04
Greg Giniel
If I didn't have EOS before that, the business would have crashed and burned. It really would have. But,

00;05;03;07 - 00;05;06;14
Greg Giniel
the systems and principles that we had in place,

00;05;06;17 - 00;05;10;27
Greg Giniel
I was able to be gone for a month, get hit by the proverbial bus, and

00;05;10;27 - 00;05;14;29
Greg Giniel
not only did it survive, it thrived without me.

00;05;15;02 - 00;05;16;25
Craig Andrews
So like that.

00;05;16;28 - 00;05;32;21
Greg Giniel
Yeah, it's it's I mean, that's what we're doing this for is typically you're not wanting to just to create a job for yourself. You're trying to create a business that can go on without you. And that's and that's one of the things that EOS lets you do.

00;05;32;23 - 00;05;47;06
Craig Andrews
Well. And I would I would add to that, that anybody who's looking at selling their business. Absolutely. People don't buy businesses. They're dependent on you. They buy businesses that can run without you.

00;05;47;08 - 00;06;06;29
Greg Giniel
Correct. Yeah. You're creating a sellable asset, right? If, if if you are the rock star of your business, it is, you know, the Greg Show or the Craig Show. That show goes with you. And so how do you sell that? Right.

00;06;07;02 - 00;06;12;15
Greg Giniel
The other thing it really does is it empowers your team members and your your,

00;06;12;18 - 00;06;16;22
Greg Giniel
your leadership team and people in the organization to

00;06;16;25 - 00;06;19;21
Greg Giniel
operate and make decisions.

00;06;19;23 - 00;06;29;21
Greg Giniel
For the business that is in the best interest of the business. And oftentimes decisions that you would have normally made yourself. And so,

00;06;29;24 - 00;06;36;29
Greg Giniel
that's done with core values. If you have all these people sharing your core values. Right.

00;06;37;02 - 00;06;45;25
Greg Giniel
And they get it. And so then they tend to make decisions based off those core values. So for instance, we had

00;06;45;25 - 00;06;47;03
Greg Giniel
a leadership team meeting.

00;06;47;03 - 00;06;48;26
Greg Giniel
And in my,

00;06;48;29 - 00;06;50;16
Greg Giniel
so one of my leadership team said, you know,

00;06;50;16 - 00;06;55;15
Greg Giniel
we didn't make any money on the, the Johnson loan. I said, oh, interesting.

00;06;55;18 - 00;07;01;23
Greg Giniel
When did we become A503 seed? You know, and and they said, well, listen,

00;07;01;23 - 00;07;05;07
Greg Giniel
one of our core values is clients first. And so,

00;07;05;10 - 00;07;07;04
Greg Giniel
we put in all this work.

00;07;07;07 - 00;07;09;25
Greg Giniel
This came back. Not what we were thinking.

00;07;09;28 - 00;07;23;00
Greg Giniel
But I ended up having to cut the compensation because it put the borrower in a better position, and I go, oh, okay. That's what I would have done. And it was that decision was made without me.

00;07;23;03 - 00;07;29;16
Greg Giniel
There was no reprisal. Right. There was no fear of that because he knew that they were operating in our core values.

00;07;29;18 - 00;07;35;06
Greg Giniel
And so it gives your team the latitude to make those decisions that,

00;07;35;09 - 00;07;44;09
Greg Giniel
you would have made typically without having to come to you and, and creating this revolving door of your office. Does that make sense?

00;07;44;11 - 00;07;51;09
Craig Andrews
You know, when I'll tell you when that was, I was first made aware of that concept. I was attending,

00;07;51;09 - 00;07;55;13
Craig Andrews
talk in Durham, North Carolina. Yeah. And,

00;07;55;16 - 00;08;09;27
Craig Andrews
and this was in the early days of Stephen Covey. And so I'm sitting there in the room. I'm probably 20 or 30ft from Stephen Covey. You know, so that's how early it was in the Stephen Covey career there.

00;08;09;27 - 00;08;11;26
Craig Andrews
And,

00;08;11;28 - 00;08;23;14
Craig Andrews
I asked some question and I said something about, you know, isn't it my job to make sure that, you know, solve my employees problems? And, boy, he lit into me.

00;08;23;14 - 00;08;27;21
Craig Andrews
Very nice, but he lit into me and,

00;08;27;23 - 00;08;35;17
Craig Andrews
and he just started painting the scene where, you know, he kind of played it out, and. And as it played out, I'm the one working the nights and weekends.

00;08;35;17 - 00;08;42;07
Craig Andrews
My employees are off, you know, on the boating on the lake or doing whatever it is they want to do.

00;08;42;09 - 00;08;43;00
Greg Giniel
Yeah.

00;08;43;02 - 00;09;02;04
Craig Andrews
And I'm getting stressed out. And that was I'm so thankful for that. That was, you know, early in my career that I realized, no, it's not my job to solve their problems. It's my job to lead a to to mentor a team that solves their own problems.

00;09;02;06 - 00;09;07;12
Greg Giniel
Yeah. Yeah. It's, you know, it's it's so important to do that.

00;09;07;15 - 00;09;23;27
Greg Giniel
You know, I, I've had people come into my office and they come in with a problem. What they try to do is they come in with their monkey, right? And then they go, hey, Craig, this is a problem here. And then they try to leave their monkey, and then you got this monkey bouncer on your desk, right?

00;09;23;27 - 00;09;27;10
Greg Giniel
Like you're now you're trying to solve the monkey problem.

00;09;27;13 - 00;09;34;22
Craig Andrews
And I think Stephen Covey actually used. I think he actually used. He had me in the office with all these monkeys in my office over the weekend.

00;09;34;24 - 00;09;53;23
Greg Giniel
Absolutely. And then. And then I would tell people, don't bring your monkey in here and expect to leave it in here. It come in with your monkey, but come in with a solution to solve this, right? If you really need that, and then I'll say, yeah, that sounds like a good idea. Or maybe have you thought of this?

00;09;53;23 - 00;09;57;09
Greg Giniel
Right. But it's all about having your people grow, you know,

00;09;57;09 - 00;10;03;21
Greg Giniel
being a mentor and allowing them the space to grow. So then they can make those decisions.

00;10;03;24 - 00;10;19;05
Greg Giniel
Before I started the OS, Craig, I was working 65, 70 hours a week. I have four boys, a wife. Right. And and my EOS implementer, when we originally had our conversation, he goes to what's going to stop first?

00;10;19;07 - 00;10;26;02
Greg Giniel
Greg the treadmill. Are you right? Like, what's that look like? And I didn't know how to get off the treadmill.

00;10;26;05 - 00;10;40;19
Greg Giniel
And so it just kept going and going. And so I would come in at 6:00 in the morning, work from 6 to 9 to get my stuff done. 9 to 5 was the revolving door and then 5 to 9, I was finishing up my stuff.

00;10;40;21 - 00;10;49;15
Greg Giniel
Right. And I thought, how did I build this? I don't even want to come to the police. It has no name on it. That's not what I meant to do.

00;10;49;18 - 00;11;02;03
Greg Giniel
And so when you when you train them to do it and take the time to mentor and encourage and give them the tools, then they'll do it that typically they will take that on.

00;11;02;06 - 00;11;06;04
Greg Giniel
So but if you become the easy button.

00;11;06;06 - 00;11;18;13
Greg Giniel
They're going to hit the easy button all the time. And so you know come come in with an idea. Come in with a solution before you present the problem. And typically they're right 90% of the time.

00;11;18;15 - 00;11;22;11
Craig Andrews
You know I have somebody it works for me named Elena, who?

00;11;22;14 - 00;11;37;10
Craig Andrews
She works for me now. She took a little break and that, and she had worked for me previous, you know, she worked for me previously. Took a little break and then came back. And I remember one day she came in my office, and she starts talking and listening, and she gets done talking as well.

00;11;37;13 - 00;11;55;05
Craig Andrews
Let me see if I have this right. There was a problem you identified. There was a problem. You fix the problem, and you're just here telling me that there was a problem and it's fixed, and you just wanted me to be aware of that. She's like, yeah. I was like, bless you. Thank you.

00;11;55;07 - 00;12;16;21
Greg Giniel
It's it's so amazing. You know, Craig, as business owners, we have 136 things companies at the same time, right. And so if you come to me with a problem, but you already had the solution, that's one less thing I have to worry about. Actually, that gives me more confidence that you guys can solve more of the problems. Right.

00;12;16;21 - 00;12;21;03
Greg Giniel
And so it's all about having the right people in the right seats and, and

00;12;21;03 - 00;12;21;19
Greg Giniel
creating,

00;12;21;19 - 00;12;23;06
Greg Giniel
a culture of,

00;12;23;09 - 00;12;39;11
Greg Giniel
you know, growing and mentoring and. Okay, how do we how do we then duplicate ourselves, right? Yeah. Because we can't keep, you know, we we hit capacity. So eventually we have to duplicate ourselves. Well, you're not going to get 100%.

00;12;39;11 - 00;12;56;01
Greg Giniel
You and I wouldn't even want 100% me, right. I would like other people with different perspectives because I don't know everything, but. But you can get at least 80% of the decision making kind of going in that same direction, where then you have the confidence,

00;12;56;04 - 00;13;03;14
Greg Giniel
for them to, to grow. And that's how you do grow. That's how you clean up, you know, capacity issues that you might have.

00;13;03;16 - 00;13;17;19
Craig Andrews
You know, I was in a mastermind group and one of the guys brought up an issue, and he he was griping about a couple things. One was how he never had enough time,

00;13;17;22 - 00;13;32;06
Craig Andrews
and the other was how his employees would make decisions even when they knew what the answer was. And I looked at him and said, you're the problem.

00;13;32;08 - 00;13;33;14
Greg Giniel
Amen.

00;13;33;17 - 00;13;45;19
Craig Andrews
You're the problem. It's like, what do you mean? I said, and I actually said, get your wife on the phone. I want to talk to her.

00;13;45;22 - 00;13;48;21
Greg Giniel
The litmus test.

00;13;48;23 - 00;14;16;04
Craig Andrews
I was expecting her to be a little bit more honest than than she was, but, you know, what happened was. And I think this brings up a good issue. And this is a challenge for very for most business owners. One of the questions I asked them was, what's what's an acceptable failure rate for you? Answered 0%.

00;14;16;06 - 00;14;47;04
Craig Andrews
And said well welcome to you're welcome to your life. Yes. That's the life you've you've you've made that message abundantly clear. Yeah. Came by, makes a mistake. There's no room for them to make that mistake and recover. You've built that environment. People are terrified to make a decision because you've made it clear there's a 0% failure rate. Well, as soon as you introduce humans, you have failure.

00;14;47;06 - 00;14;49;04
Greg Giniel
All the time.

00;14;49;06 - 00;15;08;17
Craig Andrews
And so what would you say the businesses. Because I think that's a legitimate fear. There's a legitimate fear that the that especially business owners have is well, if it's going to be done right. I only want people who can do it up to my standards, you know? And I just need to find those people.

00;15;08;19 - 00;15;10;10
Greg Giniel
Yeah. I think that goes to,

00;15;10;13 - 00;15;11;20
Greg Giniel
the old adage, you know,

00;15;11;20 - 00;15;17;12
Greg Giniel
that is perfection over progress as opposed as opposed to progress over perfection. Right.

00;15;17;15 - 00;15;24;23
Greg Giniel
And so if you're always trying to be perfect or everyone else is trying to be perfect, no one's no one is allowed to make a mistake.

00;15;24;26 - 00;15;31;01
Greg Giniel
I always used to tell people in my, my organization go out and break something.

00;15;31;03 - 00;15;51;24
Greg Giniel
There's nothing that you can break in this organization that I can't fix it. As long as you are honest with me that you screwed up and we don't make the same mistake twice. There you have free reign. And and it happened on a regular basis. But but it created a,

00;15;51;26 - 00;15;56;17
Greg Giniel
a culture to. If you're allowed to fail now, if you're failing over and over again.

00;15;56;18 - 00;16;05;05
Greg Giniel
Now we have an issue. Right. That's a that is an issue. Right? I never had the same mistake twice. It's amazing

00;16;05;05 - 00;16;12;12
Greg Giniel
how many mistakes can be made. Different mistakes. Yeah. And I never had the same mistake twice in that. Really?

00;16;12;12 - 00;16;17;16
Greg Giniel
That allowed us to grow because they didn't feel so tight that they couldn't make a mistake.

00;16;17;18 - 00;16;19;17
Greg Giniel
I had a client that I,

00;16;19;19 - 00;16;20;21
Greg Giniel
it was actually a

00;16;20;21 - 00;16;21;13
Greg Giniel
someone that I,

00;16;21;13 - 00;16;43;13
Greg Giniel
did a presentation for, and the owner had drilled that same message into all the people in her organization where they they were just afraid to make a mistake. And so they were afraid to make a decision. Yeah. I don't know, Craig. How many decisions in your life you made that didn't turn out right?

00;16;43;15 - 00;16;45;07
Craig Andrews
Oh, geez. Yeah.

00;16;45;09 - 00;17;01;28
Greg Giniel
Right. Even if you had all the information that you, you know, you thought you had all the information, it still didn't come out the way you thought it was going to. Yeah, that's that's human. That is stuff that just, you know, I don't know, I've always looked at some

00;17;01;28 - 00;17;10;10
Greg Giniel
decisions I've made my life, I went, but I've made that decision now with all the same information that I had back then.

00;17;10;13 - 00;17;14;28
Greg Giniel
And if I knew, yeah, I would have then it is what it is. And you move on.

00;17;15;01 - 00;17;19;27
Greg Giniel
But you got to give your people room to grow. You got to give them grace to to to fail.

00;17;20;00 - 00;17;25;06
Craig Andrews
When I think so much learning happens in that, you know,

00;17;25;09 - 00;17;27;05
Craig Andrews
you know, when I was in the Marines,

00;17;27;08 - 00;17;43;10
Craig Andrews
I had a, you know, I've, we fixed electronics and I had tech that was performing well, the Marine Corps doesn't have a 90 day performance improvement program. They don't have this. Yeah, right. Seat on the bus. Right bus concept.

00;17;43;13 - 00;17;57;03
Craig Andrews
Right. Which is Neos, you know, concept. You know, they gotta break a wall before you can get rid of them. Yeah. You court martial and I worked in a secured shop, and, you know, it took a lot of,

00;17;57;03 - 00;18;03;17
Craig Andrews
training. It took a lot of money to get people into the shop and to get them the security clearance.

00;18;03;19 - 00;18;23;11
Craig Andrews
And I had this tag. I just couldn't get trained. And so at one time, I just told them, I said, I'm not fixing any more gear. The if anger is getting fixed, it's going to be because of, you know, and that may mean that we have to work nights and weekends and I'll be here with you, but I'm not fixing any more gear.

00;18;23;13 - 00;18;25;18
Greg Giniel
Right.

00;18;25;20 - 00;18;26;01
Craig Andrews
He,

00;18;26;01 - 00;18;37;21
Craig Andrews
there was one night he was. I'm here to answer questions. I'll answer questions, but I'm not going to fix things. And there was one night he said he was working on something pulled me. I was like, look, I, you know,

00;18;37;21 - 00;18;43;08
Craig Andrews
I was looking at ask questions. And he asked questions. I answered all of his questions.

00;18;43;10 - 00;18;58;09
Craig Andrews
And an hour or late hours later, I think it was two hours later, he comes into the office and he's furious. And he's like, did you know that circuit breaker was broke? It was flipped. They said, yep.

00;18;58;11 - 00;19;14;28
Craig Andrews
So did you flip it? I said, nope. So why didn't you tell me? And so you can as the next time you run into this, are you going to check the circuit breakers first? He said yep. And so that's why I did that.

00;19;15;01 - 00;19;21;29
Greg Giniel
Absolutely. You know, it's I love that it's funny. What I would do is,

00;19;22;02 - 00;19;26;27
Greg Giniel
if I had someone from the office needing something, they would call. Right?

00;19;27;00 - 00;19;29;14
Greg Giniel
And so I don't think I told you this, but,

00;19;29;14 - 00;19;37;02
Greg Giniel
my wife and I ran our business while we full time our feed with four kids, right? And so we ran it remotely.

00;19;37;04 - 00;19;55;00
Greg Giniel
But we were able to do that because of us. So. But I we get a phone call, and I would see who it was. And even if I was able to answer the call, I wasn't doing anything at the moment. I would let it. I would let it go to voicemail and I wouldn't call back for three hours.

00;19;55;03 - 00;19;59;28
Greg Giniel
And then I would pick up the phone and go, hey, Josh or hey, Parker or whatever.

00;20;00;01 - 00;20;16;11
Greg Giniel
You called, do you have an issue? And they go, yeah, well, I had a question about this, but I already figured it out. Oh, okay. Do you know anything else? No. I'm good. Right. And. And so what they did was, is I trained them to now look it up before they called me.

00;20;16;14 - 00;20;32;27
Greg Giniel
And the calls just dropped to a minimum because they knew that I wasn't going to give them the answer right away. And even though if I knew the answer, but they had it, they had to build those muscles themselves right. Because I otherwise I'm just I just I'm just like a, you know,

00;20;32;27 - 00;20;34;07
Greg Giniel
a puppet master at that point.

00;20;34;07 - 00;20;42;12
Greg Giniel
Right? I'm still doing all the stuff, you know, they're just, you know, executing the motions below. That's not what I wanted. I wanted people that were able to think,

00;20;42;15 - 00;20;45;22
Greg Giniel
for themselves and for the organization.

00;20;45;25 - 00;20;52;15
Greg Giniel
And, and so you train them like that, but then if you're always the easy button, then they're just they're just going to be like,

00;20;52;15 - 00;20;53;10
Greg Giniel
you know,

00;20;53;13 - 00;20;55;24
Greg Giniel
a dog where you train them with the treat, right?

00;20;55;24 - 00;20;58;20
Greg Giniel
They come for the biscuit every time.

00;20;58;22 - 00;21;17;12
Craig Andrews
Well, and here's what's really interesting about this. It was Lance corporal that was working for me. If I was in any other environment other than if I was in, you know, a commercial environment, I would find him and I would just say, hey, you don't have what it takes. Well, you know what? He did have what it took.

00;21;17;15 - 00;21;40;06
Craig Andrews
And it was it was almost like that night pivoted things, and he just started getting better and better and better. He became one of the best techs in the shop. Absolutely. And but there's a I think there's a price. And I think that's one of the problems that the business owners have to reckon with is there's a price to building your team.

00;21;40;08 - 00;21;48;05
Craig Andrews
And for me, it was willingness to work nights and weekends until this guy figured out how to fix gear.

00;21;48;07 - 00;22;12;24
Greg Giniel
You know, you're absolutely right with that, right. There is a price. So if if you have a team at and you want these people that are completely at 100% trained and they're experts, there's a price you're going to pay expert wages, right? You're going to pay there's a price if you're building a team where you're training them and you're, you know, growing it, there's a price.

00;22;12;29 - 00;22;15;27
Greg Giniel
There's a time component. Right. And so,

00;22;16;00 - 00;22;18;21
Greg Giniel
there's always a price to to all of that.

00;22;18;24 - 00;22;30;15
Greg Giniel
But I will tell you typically when you give them that time and that effort to, to grow, they stay with you longer. Right? There's, there's that camaraderie,

00;22;30;18 - 00;22;32;21
Greg Giniel
you know, that growth.

00;22;32;24 - 00;22;34;24
Greg Giniel
And so they'll go the extra mile for you.

00;22;34;24 - 00;22;43;16
Greg Giniel
So I always took that from that perspective is, yeah, I could pay you a ton of money to come in and be an expert and then the moment someone else offers you, you know,

00;22;43;19 - 00;22;54;25
Greg Giniel
you know, ten, 15% more or you're out the door, or I could really grow my people invest in them, and show them that I really care about them and their well-being.

00;22;54;27 - 00;23;00;11
Greg Giniel
And you know what? They did the same for me, right? They did the same for me when I was sick.

00;23;00;14 - 00;23;02;08
Craig Andrews
Well, and this lance corporal,

00;23;02;11 - 00;23;25;26
Craig Andrews
his commitment, his and his affection, I mean that in a manly way. His affection for me went through the roof because I helped him achieve I. I helped him achieve things he couldn't achieve on his own and was not that it was not me doing it for him. It was creating the environment for him to become excellent.

00;23;25;29 - 00;23;34;25
Greg Giniel
Yeah, I, you know, it's it is all about creating an environment. You know, I, you know, you can create the environment,

00;23;34;29 - 00;23;36;12
Greg Giniel
put a pot on your,

00;23;36;12 - 00;23;46;04
Greg Giniel
desk and plant a seed and then leave it in darkness the whole time. I mean, it's not going to grow. You got to. You got to give it the right environment, right?

00;23;46;04 - 00;24;04;03
Greg Giniel
You got to give it, son. You got to give it this thing with people. You know, you have to create that environment of it's okay to make mistakes. As long as I'm learning and and I know that they're going to push me. And that's what I do with my clients, too. I push them, I tell them I'm going to push them because they want to grow.

00;24;04;03 - 00;24;05;29
Greg Giniel
They came to me because they want to grow.

00;24;06;01 - 00;24;06;19
Craig Andrews
Yeah.

00;24;06;21 - 00;24;10;23
Greg Giniel
You know, so we facilitate that environment.

00;24;10;25 - 00;24;39;01
Craig Andrews
Well, and, you know, I had thought strong through my head a minute ago and I wanted to share it before I forgot, you know, grocery stores which have really, really low margins, live retail stores which have really, really low margins. And there's something in their accounting that they call breakage. And it's just assuming a certain percentage of product is can't leave the store without passing through the cash register.

00;24;39;03 - 00;24;40;14
Greg Giniel
Right.

00;24;40;16 - 00;24;45;00
Craig Andrews
Or some things that will legitimately break. But that's built into their business model.

00;24;45;03 - 00;24;45;24
Greg Giniel
Yeah.

00;24;45;26 - 00;25;06;08
Craig Andrews
They they don't set a goal. I mean, they could build a security system to make it impossible frame by the steel ever. Sure. But they're they recognize that there's breakage and they build that into their model. And I think people making mistakes is kind of the equivalent of breakage.

00;25;06;10 - 00;25;10;05
Greg Giniel
And,

00;25;10;07 - 00;25;18;18
Greg Giniel
As powerful. It's really powerful. Sorry, I thought I froze up for a second.

00;25;18;19 - 00;25;19;29
Craig Andrews
Yeah. No no no no no

00;25;19;29 - 00;25;21;29
Craig Andrews
no, I'm just giving you room to talk.

00;25;22;02 - 00;25;33;03
Greg Giniel
Now, I think I think that is you have to. Yeah, me. And if you're running your, your business and, and just, you know, the slimmest of margins and there's no room for error,

00;25;33;06 - 00;25;36;26
Greg Giniel
I can a lot of contractors do this? It's it's amazing.

00;25;36;29 - 00;25;43;20
Greg Giniel
They'll go and they run it the tightest margin whatsoever. And as soon as something screwed up, they have to go and fix it.

00;25;43;20 - 00;25;51;24
Greg Giniel
There's that. They just work for free. You like you have to you have to build a little bit of that in. Right. And I think you can do that.

00;25;51;27 - 00;25;57;02
Greg Giniel
If you have the right systems in place, right.

00;25;57;05 - 00;26;00;20
Greg Giniel
That was profound, Greg. Thank you. I oh, do you mind if I steal that?

00;26;00;22 - 00;26;02;24
Craig Andrews
No. Let's go. Go ahead.

00;26;02;27 - 00;26;04;09
Greg Giniel
Yeah.

00;26;04;12 - 00;26;19;06
Craig Andrews
But I think, you know, kind of get to get to the point where you can live on the RV or disappear. You know, in your case, you disappeared for a month with Covid and my case, I disappeared a few months with Covid, and,

00;26;19;11 - 00;26;25;26
Craig Andrews
and I still had the business to go back to. I think, you know, I think you need these systems.

00;26;25;26 - 00;26;35;16
Craig Andrews
And that's the thing that I really like about EOS is it's a systematic approach to building a business that can run without you. And,

00;26;35;19 - 00;26;37;06
Craig Andrews
and I just think it's amazing.

00;26;37;09 - 00;26;42;24
Craig Andrews
Greg, how can people contact you to learn more about this?

00;26;42;27 - 00;26;43;20
Greg Giniel
Yeah. So,

00;26;43;20 - 00;26;50;07
Greg Giniel
if you're interested in any of the free tools that we offer, like the Vision Traction Organizer or some of the people tools,

00;26;50;09 - 00;26;51;25
Greg Giniel
I'd be more than willing to just,

00;26;51;27 - 00;26;54;08
Greg Giniel
provide them to you if you want to email me,

00;26;54;11 - 00;26;57;26
Greg Giniel
just in the subject line, free tools. And,

00;26;57;26 - 00;26;59;09
Greg Giniel
the email would be,

00;26;59;16 - 00;27;03;21
Greg Giniel
Greg Dot genial at EOS worldwide.com.

00;27;03;21 - 00;27;05;01
Greg Giniel
I'm sure we'll have a link.

00;27;05;04 - 00;27;08;03
Craig Andrews
You'll have. And why don't you go ahead and spell that how you spell Jim?

00;27;08;05 - 00;27;22;10
Greg Giniel
You. Yep. It's Greg dot genealogy. I n I l at EOS worldwide.com. And I'd be happy to send send you whatever you're looking for.

00;27;22;13 - 00;27;26;19
Greg Giniel
We're a help first organization so not going to spammy or anything.

00;27;26;27 - 00;27;30;08
Greg Giniel
I don't even have enough time to do that. So.

00;27;30;11 - 00;27;33;28
Craig Andrews
Well, Greg, thanks for coming on. Leaders and legacies.

00;27;34;00 - 00;27;36;24
Greg Giniel
Craig. Thank you for having me. I,

00;27;36;27 - 00;27;39;08
Greg Giniel
and thank you for giving us the room to just talk and,

00;27;39;10 - 00;27;40;23
Greg Giniel
have a natural conversation. That's,

00;27;40;23 - 00;27;42;17
Greg Giniel
It was great. Thank you. I appreciate it.

00;27;42;20 - 00;27;51;10
Craig Andrews
Yeah, absolutely.

00;27;51;12 - 00;28;13;04
Craig Andrews
This is Craig Andrews. I want to thank you for listening to the Leaders and Legacies podcast. We're looking for leaders to share how they're making the impact beyond themselves. If that's you, please go to Ally's for me.com/guest and sign up there. If you got something out of this interview, we would love you to share this

00;28;13;04 - 00;28;14;29
Craig Andrews
episode on social media.

00;28;15;01 - 00;28;38;11
Craig Andrews
Just do a quick screenshot with your phone and text it to a friend, or posted on the socials. If you know someone who would be a great guest. Tag them on social media and let them know about the show, including the hashtag leaders and legacies. I love seeing your posts and suggestions. We are regularly putting out new episodes and content to make sure you don't miss anything.

00;28;38;13 - 00;28;46;18
Craig Andrews
Please go ahead and subscribe. Your thumbs up. Ratings and reviews go a long way to help promote the show. It means a lot to me.

00;28;46;18 - 00;28;56;27
Craig Andrews
It means a lot to my team. If you want to know more, please go to Ally's for me.com. Or follow me on LinkedIn. Thanks for listening. We'll see you next time.

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